Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Design Your Own Service
Collaborate with us on a custom exhaust fabrication, upgrade or modification.
DO I NEED TO DELIVER MY BIKE TO YOUR HQ FOR A CUSTOM BUILD?
Always get in touch with us directly to ask, as we do have some bike models at our HQ that we can work on for your build.
HOW LONG WILL MY CUSTOM BUILD TAKE?
This totally depends on the complexity of the engineering for your custom design and we will make you aware of this at step 3 in the process.
HOW WILL I BE UPDATED ON THE PROGRESS OF MY CUSTOM BUILD?
Tom will be in touch with messages and photo updates so that you can see how the build is progressing.
Once your final designs have been confirmed, we will give you a specific timeframe for when your exhaust will be shipped. If any further design changes are required, we will give you an updated timeframe for shipping. We’ll keep you informed of any key shipping updates wherever possible.
CAN I MAKE CHANGES TO MY CUSTOM ORDER AFTER IT'S BEEN PLACED?
We’ll keep you informed on how the build is progressing in case you want to make any changes in the initial stages.
Once the build enters its final stages it’s more difficult to make changes, but we will make sure you have all the information needed, as well as progress updates, to ensure you’re happy with your custom build.
Fitting Your Exhaust
HOW CAN I GET SUPPORT IF I ENCOUNTER ISSUES DURING INSTALLATION?
Our Ready to Ride collection has been designed with ease of installation in mind, but if you have any questions or need some advice on how to fit your new exhaust, you can contact us using the contact form on our website and we’ll get back to you ASAP.
IS IT EASY TO INSTALL A HITCHCOX MOTORCYCLES EXHAUST SYSTEM?
All our products make use of the original OEM mounting points, and they are constructed so that it’s easy to install either a full system or slip-on mufflers from Hitchcox Motorcycles. It is our experience that most motorcycle enthusiasts with basic technical knowledge are able to install our products, but if in doubt it is wise to contact a motorcycle mechanic.
WILL I NEED TO CHANGE ANYTHING TO MY BIKE, SUCH AS A REMAP, FLASH/RE-TUNE?
Our exhausts do not require additional work after they are fitted. However, because our exhausts allow for more performance from your bike, a remap or re-tune is recommended (especially in the case of our full systems).
WILL I NEED TO CHANGE ANYTHING TO MY BIKE, SUCH AS A REMAP, FLASH/RE-TUNE?
We create aftermarket products that come without a statement of compliance. It depends on local regulations if it is allowed to use our products - or any aftermarket exhaust-, therefore we always advise our users to check the local rules first.
Sound
HOW MANY DECIBELS DOES MY BIKE PRODUCE WITH ONE OF YOUR EXHAUSTS?
It depends on the bike and which of our products is included. Reversed cone exhausts are less loud than a drag pipe for instance, but the volume will increase significantly compared to your stock exhaust system.
We have engineered all our products to create a great sound, and not necessarily the loudest sound available.
Improving the sound of their Triumph is one of the most common reasons that our customers decide to upgrade their exhaust with a Hitchcox product. Bobber rider, Mark said “For the first few rides (after installing my Hitchcox, just let the bike sing to me. “
IS IT POSSIBLE TO CUSTOMISE HOW LOUD MY EXHAUST WILL BE?
Yes, absolutely! With the Design Your Own service, we can engineer the sound of your exhaust to create the sound you’ve dreamed of.
Shipping
DO YOU SHIP WORLDWIDE?
Yes, we ship all our products worldwide using via UPS and Parcelforce to ensure safe and speedy delivery.
Quality & Assurance
WHAT MATERIALS ARE USED FOR YOUR PRODUCTS?
All our products are available in A-grade 304 Stainless Steel, with the option to choose extremely lightweight titanium for our full systems. We use the same quality titanium as is used by Formula 1 teams for their exhaust systems.
IS THERE A WARRANTY FOR YOUR EXHAUSTS?
We provide a lifetime warranty on the materials and craftsmanship for all Hitchcox Motorcycles exhausts.
The warranty covers manufacturing defects, including the welds and fabrication of the exhaust. However, it does not cover any damage caused by improper use of the product, including (but not limited to) accidental damage, any damage inflicted due to a crash or road traffic incident, or damage caused by normal wear and tear.
WHAT IS THE WEIGHT OF A HITCHCOX MOTORCYCLES EXHAUST?
All our exhausts save a significant amount of weight compared to your stock exhaust. You will find more information about the weight of all our products on their respective product pages on our website.
Compatibility
WHAT MAKES DO YOU SELL?
Our Ready to Ride collection is currently Triumph, but our Design Your Own is any bike.
WHAT MODELS DO YOU SELL?
The models we sell in our Ready to Ride collection include Triumph Bobber, Triumph Speed Twin, Triumph Street Scrambler, Triumph T100, Triumph T120, Triumph Thruxton and Triumph Speedmaster.
Payment
WHAT PAYMENT OPTIONS DO YOU OFFER FOR YOUR PRODUCTS?
Anything ordered through our shop can be paid with a credit card, PayPal, Apple Pay, and a transfer from your own bank account. We also have the option of checking out with Klarna, which allows you to buy now and pay later in monthly instalments.
